Shipping & Delivery
Free shipping on every slide, to every state in the contiguous US, with no order minimum. It is already in the price you see.
How long it takes
| Stage | Timing | What happens |
|---|---|---|
| Processing | 1–3 business days | We pick, inspect and pack your unit with its blower, stakes, bag and patch kit. |
| Transit | 3–10 business days | Varies by distance. West coast to east coast sits at the longer end. |
| Freight scheduling | Adds 1–3 days | Larger units ship by freight; the carrier calls you to arrange a window. |
Tracking is emailed the moment your order leaves us. If it has been more than three business days and you have not seen tracking, contact us — that usually means something needs a nudge rather than that something is wrong.
Why we ask for a phone number
Every slide we sell weighs between roughly 180 and 690 pounds boxed. The bigger units move by freight rather than parcel, and freight carriers will not deliver without calling first to arrange a time. A missing or wrong phone number is the single most common cause of a delayed delivery on an order that shipped on schedule.
What arrives
One carton per slide, containing the vinyl, the blower sized for that unit, ground stakes and tether ropes, a storage bag and a repair patch kit, plus the manufacturer’s setup and safe-operation instructions. Nothing is sold separately — there is no version of an order where the air costs extra.
Inspect the carton before the driver leaves. If there is visible damage, note it on the delivery paperwork and photograph it. That note is what makes a freight damage claim straightforward instead of a negotiation, and it is covered in more detail on the returns page.
Alaska, Hawaii, and outside the US
Free shipping covers the contiguous 48 states. We do ship to Alaska and Hawaii, but freight to both is genuinely expensive and varies too much to bury in a flat rate. Place your order as normal and we will contact you with an exact quote before charging anything additional — and if it is more than you want to pay, we will cancel and refund in full, no argument.
We do not currently ship outside the United States. Delivery to a PO box is not possible for any unit in our catalog.
Expedited shipping
Choosing expedited at checkout prioritises your order for dispatch where stock allows. It does not change the carrier’s transit time, so it typically saves a day or two rather than a week. If you are buying for a fixed date, tell us the date and we will give you an honest read on whether it is achievable rather than an optimistic one.
Pre-order items
A pre-order unit is reserved from the next inbound container at the price shown. We do not charge a premium for reserving. What we cannot do is promise a date we do not have — contact us before reserving if you need it for a specific event and we will tell you what we actually know.
Questions about a specific order
Call (555) 010-2025 (Mon–Fri, 8am–6pm CT) or email support@waterslides4kids.com with your order number and we will chase the carrier for you.