Returns & Refunds
Thirty days to return an unused slide in its original packaging. Damaged or wrong on arrival is on us, entirely.
The short version
| Situation | What happens | Who pays return shipping |
|---|---|---|
| Arrived damaged | Replacement or full refund, your choice | Us |
| Wrong item sent | Correct unit shipped immediately | Us |
| Changed your mind, unused | Full refund within 30 days | You |
| Used or set up outdoors | Not returnable | — |
Damaged on arrival — do this at the door
Freight damage is rare but it does happen, and thirty seconds at the door decides whether the claim is trivial or painful:
- Look at the carton before the driver leaves. Crushing, tears, water staining.
- Write the damage on the delivery paperwork before you sign.“Carton torn on one side” is enough. Signing clean paperwork for a damaged carton is what makes claims difficult.
- Photograph the carton before opening it, then the contents after.
- Email support@waterslides4kids.com with your order number and the photographs within 7 days.
We will ship a replacement or refund you in full, whichever you prefer, and we arrange collection of the damaged unit at our cost. You do not need to negotiate with the carrier — that is our job.
Changed your mind
You have 30 days from delivery. The unit must be unused, unopened where possible, and in its original packaging with all components — blower, stakes, ropes, bag and patch kit. Contact us for a return authorisation before shipping anything back; unauthorised returns are difficult to match to an order and slow your refund down.
Return shipping on a change-of-mind return is your responsibility, and it is worth being upfront that this is not cheap: these are heavy freight items and return shipping can run to a few hundred dollars on the larger units. That is precisely why we would rather spend fifteen minutes on the phone before you order than process a return afterwards. Call (555) 010-2025 and describe your yard.
Why a used slide cannot come back
Once a slide has been set up outdoors it has been on grass or concrete, has had water through it, and cannot be resold as new. We are not able to accept it back, and we would not want to sell you a unit somebody else had already run. This is standard across the industry and it is the reason sizing correctly the first time matters so much — the buyer’s guide exists to prevent exactly this situation.
If the unit is faulty rather than unwanted, that is a warranty matter and there is no such restriction — see the warranty page.
Refund timing
Refunds are issued to the original payment method once the returned unit arrives and is inspected, typically within 3–5 business days of receipt. Your bank may take a few more days to show it. For damaged-on-arrival claims we refund as soon as the claim is agreed — we do not wait for the unit to come back.
Cancellations
Order not shipped yet? Call or email and we will cancel and refund in full, no questions. Once a freight shipment is in motion it has to be treated as a return.