Warranty

Please read the terms shipped with your unit.Warranty administration for these products sits with the manufacturer, and the documentation in your carton is the governing document. The summary below describes how we handle claims in practice — where the two differ, the manufacturer’s terms apply.

What is covered

• Seam separation and stitching failure under normal, correctly-supervised use.
• Manufacturing defects in the vinyl panels present on arrival.
• Blower failure within the manufacturer’s stated blower warranty period.
• Missing components from a sealed carton — tell us within 7 days of delivery.

What is not covered

• Mildew and mould damage. This is the big one. Vinyl stored damp grows mildew that etches the PVC coating permanently. It is the most common cause of premature failure on inflatables and it is the most common reason a claim is declined — because it is preventable with twenty minutes of drying.
• Punctures, tears and abrasion from ground debris, pets, branches or sharp objects.
• Damage from operating in wind above the manufacturer’s stated limit, or from operating the unit unanchored.
• Damage from exceeding the stated rider weight limit or rider capacity.
• UV fading and general cosmetic wear over time.
• Damage caused by cleaning with bleach, solvents or a pressure washer.
• Commercial rental use beyond what the manufacturer’s terms allow — check yours.

The habit that protects your warranty

Dry the slide completely before it goes into the bag. Every time, without exception. Not “mostly dry” and not “dry by tomorrow” — completely dry, inflated, in moving air. It takes about twenty minutes and it is the difference between a slide that lasts three seasons and one that lasts ten. Our cleaning and storage guide walks through the whole routine including what to do if mildew has already started.

How to make a claim

1. Photograph the problem area clearly, plus one wide shot showing the whole unit inflated.
2. Email support@waterslides4kids.com with your order number, the photographs, and a short description of when the fault appeared and what the unit was being used for.
3. We review and respond within one business day. Straightforward seam claims are usually resolved without the unit needing to come back.

Repairs outside warranty

A puncture is not a disaster. Every slide ships with a repair patch kit, and small punctures patched promptly hold for years — vinyl repair is genuinely durable when done on a clean, dry surface. If the damage is beyond a patch, contact us before buying a replacement and we will tell you honestly whether a repair is worth it.

Questions? Call (555) 010-2025 during Mon–Fri, 8am–6pm CT.